I have been a loyal customer with Onecall for 8 years now and neever had any problems at all. Never claimed, never really needed to contavt them and had faith in the renwals they had given me. But a couple of years ago they changed my insurance to a rolling contract and told me it was " The Platinum club " and i would get further benefits, which i thought Great a business that actaully cares. Unfortunately my circumstances chn=anged in May this year when my wife was diagnosed with terminal cancer and passed away a short time after. We had no life insurance cover and she died at at an early age of 43. My life turned upside down rapidly , as you can expect. I was thrown into depression but still had to work through it due to our 2 children and the bills that i still had to pay. Any rduction in costs to run the house would be amazing. On checking all my Bills to try and reduce the living cost i noticed that One call had rose my Insurance by nearly double so i phoned to see if there was any way in reducing the costs. By the way i had NO notification of the price increases at any stage with it being a rolling contract. I was told that that was the cheapest they could do it for. So i looked on a compare site and found one nearly £40 a month cheaper with more benefits. I phoned back and explained could they match that quote and was told no we cant so i asked if i could cancel on my paydate which is the beggining of the month. Yes the customer service person said ( through web text chat, which i hate by the way!). He said there was no charge for cancelling. Great i thought every saving is a saving. I then recieved a notification from my bank that they had taken a smaller amount out which i thought was the payment between the days of my insurance swap. But No, they then sent me a letter to say i owed the full month from 25th to the date of my pay which was more than i paid monthly anyway. Exasperated i tried contacting them, which is hard to talk to anyone, and cant really text the way i was feeling. They tehn sent it directly to a debt colection agency. WoW what such great care you take of your loyal customers.