Shelley
The reviews are correct!! We had a holiday booked for June 16th 2020, due to covid this got cancelled as the lockdown originally was that we wasnt able to travel until june 21st! So we changed the date to go to june 30th and paid the extra £100 charge. However, due to the change of lockdown rules and having to self quarantine on return etc we asked what the options were and if we could change the dates to next year, same place & dates just 2022. They said it would be easier to change the dates as they are “waiving” their admin fees. So we asked the question for next year.. They came back and said it would be £480 extra to change? Whats the £480 cover then? when we go on the site and type in the same place, dates etc for next year the price is near enough the same as what it was when we booked it for this year!! When i questioned this, they came back and said because we already have a pre existing booking with them that is what the costs are. Yet if we were a new customer it would be the cost of what we got on the quote. How is that right? So a loyal customer who has used them many of times before & have a booking with them already will be charged extra just to change the dates which may i add is not down to our own fault... its because of having to self quarantine & we cannot afford to take extra time off work but its ok for a brand new customer to book and only have to pay what our original quote was ?! The price hasnt even gone up an extra £480?! We've gone back and forth on msgs because they will not talk over the phone and basically we are left to either pay the £480 for next year, also adding that they require £375 to secure it (f#cking cheek) or to get an £83 refund!! On there site, they advise that if you have a holiday to change the dates and no admin fees will be charged so thats what we tried to do but somehow want to charge us an extra £480! And at the time of booking to june 30th, they told us that we would be covid covered should it be cancelled or we needed to alter our dates because of quarantining etc. (Anything covid related). This company are con artists. They have every answer in the book to make sure they do not give you a penny back !!! I will never ever use them again!! & i will make sure i tell everyone to avoid at all costs !!! Absolute bunch of c#nts!!!
4 months ago
Read On the Beach Reviews
On the Beach has a 1.33 average rating from 173 reviews

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