Mark Mortus
Worst company going ! Me and my wife booked a trip to Crete We arrived at stansted with plenty of time to unwind. We went to check in with Ryanair but told we had to do it online we had tried this on a number of occasions with no luck the staff there were very helpful they stated on the beach should not be using Ryanair due to there check in policy ( please Ryanair terms and condition if going through online agents) and after 1.5hrs managed to get checked in. We arrived at the hotel which was all inclusive the bar open at 11am and closed at 10pm worst lager in the world and only ouzo and raki (no other spirts) orange squash and a couple of other soft drinks (bottled water chargeable). The food was something out of this world not in a good way ! Same food for breakfast lunch and dinner for Severn days. Finally our time to be freed from jail ! We made a number of attempts to contact ON THE BEACH to find out our time for the transfer with no luck. One hour before check out and 6 hours before our flight reception told use our transfer had arrived my wife was in the shower I was packing we said we would be ready in 10 minutes but the transfer left leaving use with £100 taxi transfer plus ON THE BEACH £40 fee already paid. On arrival at the airport we were charged the Ryanair £55 each to check in (Ryanair policy) do not use ON THE BEACH) now a ruined holiday and a fight when we get home to get our money back .
2 years ago
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