MIS-SOLD - Alcohol NOT included in ALL-INCLUSIVE!
We were not made aware that Magaluf has a new law that stops all-inclusive hotels from serving alcoholic drinks at the bar. This is not stated in the hotel description on your website. On your site it states the following;
"All Inclusive Food & Drink
## Please note that the All Inclusive concept includes a maximum of 3 alcoholic drinks per meal. ##
Breakfast, lunch, dinner and snacks in main restaurant
Self-service drinks during meals
A choice of drinks from bar 11:00 - 23:00 (50% discount on premium and imported brands)"
Now to me, this states that a customer cannot get more than 3 drinks per meal BUT there's a selection of drinks available at the bar which there was not avaialble with all-inclusive!
Now, after leaving the house at 2 am, getting to the hotel to find out this news, shocked is an understatement. After waiting for 2-years to go abroad and then hearing that we cannot have any alcoholic drinks on our stay was so disappointing.
We were offered a £150 voucher but this does not come close to what we had to pay for drinks every day after being mis-sold an all-inclusive package!
3 years ago
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