I booked a hotel stay with on the beach but unfortunately my grandfather suddenly died so I was unable to stay at the hotel. I wanted to change the date and I was told that I couldn't change the date but I could cancel the hotel and pay over £500 to cancel. With all the stress, pain and anxiety with losing my grandfather and having to sort out funeral arrangements they shown no compassion or even tried to help. Im so disappointed as I have booked with them before, but i have not had to get in contact with. I advise anyone look else where for your holidays.
3 years ago
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