Impossible to talk to.... Or get an email response..the only emails i receive is payment reminders! I left a message to amend my booking a month ago..apparently they respond in 48 hours ...more like 48 days...i have called over 20 times and waited on hold with no avail. I once done a celebration dance after waiting on hold for 2 hours and getting through, only to be told the amendments team are practically non existent and no one can help...."keep waiting she said"...a month later...here I am still waiting...wishing i went with British airways holidays...they do good deals and actually answer you calls and emails..