Absolutely shocking and appalling after sales customer services, ON THE BEACH!..will try anything to sell you a holiday, some of the customer services team will tell LIES! in order for you to book, customer services will give you wrong information to make you book, as soon as you have paid for the holiday you can forget trying to call or email for a response or resolution to a problem. phone que’s are ridiculously long 90 people lie in wait to get there problems solved, I’ve been back two weeks from my holiday I’ve called numerous times long waiting ques even after 47 mins waiting unable to get through each time you are met with ques of between 60 and 97 people . My situation is such that I was mislead by a member of the customer services team, told a pack of lies and Miss sold a holiday package for me and my family. I booked a BEACH holiday only to discover when I got there that the beach is SHUT!!.. and aqua park is shut!! Bit Bizare when your thinking about a holiday on the beach … booking with on the beach only to discover there’s NO BEACH!! 😩 When I enquired and asked about these facilities I was told they were open, the aqua park was 5 minutes walk from the hotel , there are 3 outdoor pools one indoor etc etc.. all outdoor ones and facilities were shut!.. one small indoor pool was open!..perhaps the agent was unaware, however the agent should have at least checked with a colleague before giving us this information. Always ring the hotel direct to confirm your booking!!… don’t think think I’ll ever trust what an agent tell me! Also WARNING!! never book your transfers with this organisation, they know they are overcharging for this service, check online and you will find it significantly cheaper, I have been charged 5 times the actual charge normally paid for a return transfer from airport to hotel by ONTHEBEACH. If it was double the charge I would understand to save the inconvenience of looking online however to inflate the cost by four or five times is ridiculous!…. Please treat your customers with the dignity and respect they deserve families save up a lot of money to spend on their holidays to create memories with their loved ones, please please please ONTHEBEACH customer services help make these memories and holidays pleasurable and enjoyable be fair with your charges and provide a service to your customers that is efficient and courteous.