Hi I had to cancel my holiday yesterday, as my husband tested positive for covid.I tried ringing OTB but the automated reply was you cant cancel over the phone !!! I have emailed them 5 times now an still no reply.I took out their insurance they said they can't help till I speak to OTB.I have asked if I can just change the dates but still nothing I have just found another email address on line for them so hopefully someone will get in touch
This is the worst customer service I have ever had
3 years ago
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