Anonymous
The booking was good , but when you need to change things it’s so not easy . And when you actually get a result from on the beach they give you 48 hours after it took them 18 days in which reply to me. When I needed name changes I looked at the price for my holiday, at the time I requested and the holiday was cheaper when they sent me a quote the price jumped.But if you are not sure on the price change and you actually Query they don’t answer you so there for because your waiting on a reply which you don’t receive by the way your request change expires, so you then have to start all over again requesting a change will no doubt cost you more. So if they answered you in the beginning non of this rigmarole would be happening, so no I’m not at tall happy with there customer because it really doesn’t exist. You’d think that there 1 st priority would be to serve there customers well. And try and phone them well that’s another story.. disappointed in this company on the beach .
2 years ago
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On the Beach has a 3.5 average rating from 1,195 reviews

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