Useless company that purports to be a holiday company. Flight cancelled at weekend . Only informed by airline. OTB when I finally got through were useless. Put all responsibility onto airline.
Did nothing to look at alternative airlines- I had to do it, or come back 3 days later with original airline.
I had to sort hotel out for extra night.
I had to sort transport to airport and again to get from Stansted to Luton where we were originally going.
Absolutely no help from OTB.
Spend €2000 on alternative airline.
Even asked about their insurance which I took out. Operative didn't have a clue.
Will never use again. They are only a broker despite paying them for all the package, flight, hotel and transfers
3 years ago
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