I have never had such a bad experience that I have with on the beach travel operators. After a complete headache of trying to change the date of my holiday I ended up wanting to cancel. You cannot ring to cancel as the phones have an automated message and then cut you off. The only way to do a cancellation is through my bookings. However I couldn’t process the cancellation this way as the card on the system had expired. I sent repeated messages asking how I can link a new card to the cancellation fee and finally got an email with a link and the correct amount that I should pay to cancel my holiday. I made the payment and two days later they took £589 off of the card that I had registered for the first instalment. I have spent hours clearing this and trying to get back my £589 as far as I was concerned my holiday had been cancelled. I repeatedly got the same answer back through the messaging service saying my holiday was still active and I need to cancel it through the system. When I looked at the system to cancel the holiday they wanted to charge me another fee. I therefore went back on the messaging service and repeatedly told them the mistake they had made but still kept getting the same reply my holiday was active and I need to cancel it through the system. An absolute headache this has been and so stressful in the end I’ve had to just cancel it through the system and ask for a refund which is £95 short of what I should’ve got back. I’ve reported this to my credit card company and I am hoping that they can help get the money back. Do not use on the beach to book your holiday they haven’t got a clue what they are doing. They will only spoil your plans for a holiday and take money from you which will be in error and you have a headache trying to get it back from them. They are the worst tour operator I’ve ever dealt with in my life