Worst holiday company ever. - hotel booked closed and found out myself. On The Beach refused to do anything about it until approximately a week before. Very stressful. - wrong names on paperwork - overcharged for direct debits - cost £75 when I called the phone number - travel insurance not included for all passengers when paid for - accidentally ‘cancelled’ my holiday. On the phone wait lines for 3 hours to try and sort. - Customer service haven’t responded to my complaint. - all of the above massively affected my mental health leading up to this ‘holiday.’ - they’ve opted out of ‘resolver’ ombudsman complaint services and ABTA protection. Worst company ever. Don’t book. (I communicated via live chat, email and telephone but you can only tick one)