I booked an all-inclusive holiday with On the Beach for my family of 5 to Corfu in January 2023. We later discovered that the resort we had originally booked was unavailable, very annoying, and the team at On the Beach sourced, what we had hoped for, a like-for-like 5-star holiday on the island. When we arrived at the hotel at 1.30am on 15.08.23, the resort didn't even have our booking. We were told that there was no room booked under our name and that they only had one family room free at the resort, which was not prepared or ready for us. As you can imagine this was extremely stressful and depressing after travelling from the UK. The staff told us to sleep for the night and get some rest and that they would try and deal with our booking the next day. They kept our passports as they couldn't check us in until they could confirm our booking. My wife was upset as we didn't know if we'd be asked to leave the following morning - not the start you expect for your 5-star holiday. The following day was completely ruined as we were asked to go back to the reception every hour until they could confirm our booking had been confirmed. It is impossible to relax when you have no idea if you will be allowed to stay. At around 4pm we were told we could stay but would have to be in the room they'd thrown together quickly for us. The fact we turned up to a hotel in the middle of the night only to be told "we don't have a booking for you" to then have the first day completely ruined as we could officially "check-in" to then realise we were stuck in this room they'd thrown together for us is just an absolute disgrace after paying so much for the holiday. We would never book a 5-star expensive holiday to be thrown in one little room together. This is not what we were expecting and totally unacceptable. We are very disappointed and felt like we had been misled with our all-inclusive 5-star holiday. This is not the family holiday we originally booked and paid a lot for. Please do not make the same mistake as we did, stay away from On the Beach. We will next time!