Booked a straight forward flight and hotel with OTB. They cannot book the flights so had to do it myself using the OTB 'virtual credit card'. This was declined by Ryanair. Called OTB and cut off after 38 minutes. Tried again going from 27th in queue to 1st in 35 minutes only to be cut off. Third time lucky, got through and they apparently paid for the flights there and then, all done...NO! Flight now appearing on Ryanair but cannot access so, called Ryanair. Yes, I was validated but the OTB payment had been declined (AGAIN!) so no flights were booked. Decided to book my own flights and all done in a few minutes with confirmation from Ryanair. Back onto OTB, 3 calls (2 cut off around 40 minute mark) and almost 2 hours later (and these calls are around 16p PER MINUTE) spoke to someone to get a refund on the money I had paid to OTB for the flights they were supposed to have paid for. Cut off after 1 minute. Then received email from OTB saying the flights they had booked were fine and paid for and to cancel the flights I had booked. I still cannot access this booking on Ryanair so will be keeping the flights I have booked myself. Hours spent, a pile of unexpected stress when I could have done the whole thing myself, direct, in 10 minutes. Absolute nightmare!