I urge everyone to be cautious with On The Beach. I 'booked' a holiday with them last week, or so I thought, only for the experience to give me nothing but frustration and stress. I shall not be using them again. Communication has been a shambles. The company took my money only to then tell me 5 days later that my booking would not be available, thus causing more expense as availability lessened and prices got higher. There was no advance warning when booking that there would be a wait for confirmation and prices would therefore not be guaranteed. This is a scamming practice. What kind of travel agent in this day and age doesn't have live up-to-date access to availability for bookings? Communication given from the website or from staff via telephone was either misleading or false. Three times I called the company, each with a long wait between 45 - 75 minutes just on hold (and on one occasion suddenly getting cut off), and information given from staff just didn't add up or give me any confidence that they were in control. Once things started to look fishy there was no way for me to cancel my 'pending booking' online , nor an effective way to get in touch with them, but yet they still had taken my money. Just looking at recent reviews from customers with similar bad reports is alarming. Allowing customers to book a package holiday, where they select preferred flights, but then later informing them to book their own flights?? With a prepaid credit card number given that often doesn't work, and having to use a weird unique gobbledegook email address that isn't the customer's own? It's all so dodgy. Voicing my complaint and concerns on their Facebook page in one single post, in a constructive and mature manner, has had me blocked from the group. What does this tell you? And the scammers that are targeting worried customers concerns with the fake whatsapp number thats all over their social media posts is still going unchallenged by On The Beach. I am now left in a position of finding On The Beach untrustworthy, and anxious over if my holiday will have problems that will leave me unsecure or out of pocket at last minute whilst abroad. Very shocking.