First time used - booked a hol for next year for family celebrations and already hit issues - booked a hol that wasnt available, had a call from a rude Customer Service Rep - Andy! who basically said find somewhere else or cancel, spent over 2hrs on a call to a Manchester number to re book at more cost (customer support more professional and helpful than earlier person) - others in group received £50 discount voucher due to inconvenience - we didnt! Mentioned holiday still available to book - told updates are needed & changes when comes through - we had a few families still booking an unavailable holiday. Now read there are issues when trying to book your flight with Ryanair - which you pay for as part of the booking - not even here and dreading what I have done - May become an expensive lesson learnt