TERRIBLE SERVICE! They made a mistake on my booking so I called within 24 hours to try and change it. I was then told that I had to put in my flight details before I could change anything, It didn't work and I was told to wait 48 hours for them to do it on my behalf. They then had 3 weeks of telephony issues and I couldn't speak to someone and the chatbot/online help was completely useless. I finally got hold of them and they tell me I should have called within 24 hours of booking and they could have made the change......I told her I did and she checked which she confirmed I was right, yet still told me I have to pay an extra £1000 to make the change or stick with what I have. My flights have also been cancelled and for some reason, I have two completely separate bookings and reference numbers which I only found out my 12-year-old son is on a completely different booking after I called them as I have had no confirmation or email. Now I'm told I need to wait until someone contacts me closer to the date of the holiday to give me options on whether we have a flight or not. Until then I have to still pay for the holiday, nothing has been resolved and I am in the dark until someone calls me at some point in the next few months. Clueless, no help and they keep stating it's not my fault. However, they do nothing about it and still want me to pay more to get what I originally paid for.