Booked a holiday with them and paid the initial balance. 1 month later I get a threatening letter advising they are reporting me to the police for fraud and threatening to cancel my holiday if I don't pay them an extra £500+. No customer service. 15 emails and phone calls to them and nothing. Nobody gets back to emails or phone calls. They have accused me of using their credit card details to book something on booking.com. I have never done this. I want them to refer matter to the police so a full investigation can be done and my name can be cleared an dmy reputation can be restored.