Nightmare. AVOID AT ALL COSTS. Booked a holiday- airline cancelled flights and cannot stop direct debit payments because will be charged additionally for that even though I'm entitled to a full refund, would still have to pay these charges- meaning will be paying for a holiday I'm not going on and operations team prioritise the cancellations within the next 14 days meaning could be waiting months until this issue is resolved- no telephone number provided to the operations team to sort an issue which should take 5 mins on the phone. VERY POOR.
1 year ago
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