on the 28th August I requested to change holiday dates, despite numerous requests I finally had a quote 2 days ago (14th Sept) - 16 days! this quote lasts for two days, I did not understand the price breakdown and I asked for an explanation as I wasn't sure what it included. As I was reading the response, the quote has now disappeared and it says raise the query again! the service is awful, everything is through chat. I have just wasted another hour trying to get an answer and guess what they have now logged my query again and nit will take up to three days to get back to me!