Dreadful customer service. Booked an expensive holiday to Spain, staying in a very lovely hotel, only to be told that the coach transfer doesn’t have access to the hotel and would have to drop me off over a mile and a half away from the hotel. I am disabled and find walking very painful. I asked for them to change the collection to a car so it could collect me from the hotel and they wanted to charge me £60 for an upgrade!!! Asked to speak to a manager and was told it would take 48 hours and they’d say the same. Safe to say I won’t be booking anything with them ever again!!