I booked a full package holiday (flights + hotel) with On the Beach, and it has been a complete disaster. From the very start, the airline (SunExpress) lost our luggage containing ALL of our essential items. We were left with literally nothing – no clothes, no toiletries, nothing. Our entire holiday has been ruined. When I contacted On the Beach for help, instead of taking responsibility as required, they just kept blaming the airline and told me to deal with it myself. This is completely unacceptable. I didn’t book separate services – I booked a package. Under UK law, On the Beach is responsible for the proper performance of ALL elements of the package, yet they have done absolutely nothing to support us. We spent a fortune on this holiday and got nothing in return but stress and frustration. Their customer service is dismissive, unhelpful, and simply tries to push the problem away. I strongly advise everyone: do not book with On the Beach. If anything goes wrong, they will abandon you and leave you to fight with airlines and insurance on your own. Terrible company, zero accountability.