Right now, I just have no energy to explain how terrible experience I had after booking with on the beach and besides, many people have already expressed similar experiences in their reviews. Soon I will also be able to wright the details about my experience with this travel agent before and after we arrived at the hotel. As there is no on the beach customer service to deal with, l have now decided to pass on the issue to the credit card company to deal with regarding the hotel room we have paid for that wasn't available for two days. In general, I would never book with this travel agency ever again.