Remember the days when you could ring OTB and speak to a human, when I tried to get through to cancel an up coming payment and also the holiday due to illness the auto reply said they were busy and to send a message to be then told they would reply in 48 hours meaning the payment would go through before contact. So I cancelled through there website and they added the payment plus £30 per person for cancellation charges. They used to be good but are now a load of sharks and only interested in new bookings. The only sell second hand holidays anyway so you are better booking direct with an airline or a well known Greek operator who provide fab service.