We booked to go to Cyprus at the end of March making one payment of £313.18 at the end of Feb - we were due to pay final instalment on the 17th March, we received an email from them on the 13th saying that the holiday was cancelled due to Covid19 - we asked if we would get a full refund and they said yes. After several more messages we got a refund of £2 - I thought this was a mistake so contacted them and asked why- they replied stating that we had not paid the full amount we would not get back what we paid out initially- but they cancelled due to virus that kills people- no one could have predicted this happening why should we be penalized for this - its disgusting what is happening, it's our money not theirs - I've been in touch with ABTA.
5 years ago
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