I’m sure people on here that have given a low star review fully understand the problems the travel companies are experiencing, however OTB do not keep the customers/ client updated and I think 3 months for a refund on an easyJet’s flight is being very patient. You can’t get through to speak to anyone and I feel the whole policy/ company is extremely poor and certainly would never use them again. Sorry but after getting through today I was told they were chasing up easyJet flight refunds from my date.. 15th March!! Came off the phone feeling completely fobbed off, and yes I’ll still have to wait!! Very poor customer service... How do they get away with it? My credit card is now going to try and claim on my behalf. Never again