This must be a contender for the worst travel company in the UK. Here's our story. We booked in November for a holiday on the 25th June this year. We requested to change the holiday to August, something most companies are doing for free. They told us it'll have a new price for hotel changes, transfers and an admin fee (nothing was itemised, it was a lump sum). We agreed. Then, we're told we have to change the flight ourselves (it's hidden when you book but check your receipt and you'll see they charge a flight booking fee that isn't refundable). I paid them £32 and they told me I have to change the flight myself. Except, I couldn't change the flight so now I'm stuck without a flight. I can either take the loss and book a new flight or try to work with OTB to start the process again and rebook with them. They chose the third option, pass my messages which turned into a complaint from department to department. Obviously, the inevitable happened and my 25th June flight was cancelled, so I booked with another company. All good right? Wrong. Today they emailed me to say they're still going to take an £80 admin fee, plus I assume the £32 airline fee. So, over £100 for stress and disappointment. With this in mind, I've reported them to Trading Standards and I'll be sending all the messages to ABTA and my local MP, plus anyone else who is interested. If you're in a similar position to me, I recommend you do the same. And if you're reading this about whether you should book with them, remember a lot of their customers are out of work right now and this is how they treat you.