Have the same issue like most customers here. Holiday cancelled due to COVID and no refund given, though I spoke to Ryanair and they confirmed that they have refunded OTB for my flights weeks ago. OTB sent me an email to come claim my refund, which I did, and the message said that it will be credited to my card within 3-7 working days, This never happened, and now this refund is simply gone from my account saying there are no refunds associated with my booking. On top of that this amount now appears in the payment section of my booking, as if I need to pay that amount, but not get it refunded, though holiday was cancelled back in March... I complained to ABTA. I hope we all get our money back and this company gets shut for zero transparency, zero communication and scamming people...