Please please do not book with this travel firm ,I have been messaging this firm everyday for nearly two weeks and trying to telephone them ,not one reply,we are a party of pensioners who has a holiday booked for the end of September,we booked this holiday over a year ago ,our ages range from 61 to 83 ,we have one lady in our party seriously ill,plus 1 ladies who works and cannot isolate on her return ,2 that are to frightened to go out ,let alone go on holiday ,all we want is to speak to someone ,to change holiday to next year ,and to sort out one lady's booking ,they are appalling',yes the world is in an awful state ,we understand ,but this firm on the 15 of September will take the final balance from us ,all we want is for them to telephone us or message us ,but it seems they got our money ,and the rest will be History ,so please all be aware