They are the worst! They went into my account and took an unauthorised payment amount at 10pm at night!!! They close cases / complaints without resolving queries and are in breach of basic consumer rights. I will be contacting trading standards first thing and taking other routes. Do not use their services they are really unprofessional when it comes to payments/money matters/ responding to emails. They will force you to go on a holiday despite the travel restrictions and warnings during the climate and offer no reasonable alternatives.