My daughter and her boyfriend booked a holiday with on the beach in January before the covid outbreak. They were due to go to Benidorm this September.Due to the FCO advice not to travel she cancelled her holiday.On the beach clearly stated on their website they would refund customers under these circumstances except the flight. My daughter believed they would get at least a partial refund. However on the beach are refusing to pay her and her boyfriend any money at all although they were members of ABTA when the holiday was booked. They have lost almost £1000 pounds a holiday which took them ages to save up for as they are only students. On The Beach have actually sent my daughter a message including someone else's name in it they can't even get their messages right. I would strongly advise anyone to never book with them again they don't deserve any custom at all. Unfortunately I had to give them 1 star so I could write this review they don't even deserve that
11 months ago
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On the Beach has a 1.34 average rating from 170 reviews

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