Absolutely shocking customer service, I warn everyone do not use this company. Were a member of ABTA when I booked, have since cancelled their membership, Moved my flight times which are now unacceptable, I also have told them why, Our hotel we booked is closed, and the alternative accommodation is not satisfactory as it means my children would have to share a room on their own. They are refusing refunds for the flight, as it is still going a head, but the flight is part of my package deal, and should be protected, basically they have turned their backs on responsibility that my holiday is compromised, Due to fly 24th October, and no refund has been sorted out, absolute disgrace. Will be cancelling my holiday with them booked for April and will never use this provider again. Hopefully they will go bust and everyone who has been treated like this will get a full refund.