so many issues, having to constantly chase for updates, they submitted our visa application with the wrong English certificate, and without relevant documents from my employer, non of which was advised to us. Visa was denied. There was zero empathy, 2nd application they didn't bother to check our documents a second time and submitted it without the english certificate again, leading to extreme emotional stress. Formal complaint raised, their response about looking into it was the quickest response i have ever had and yet 2 months later not even a whisper from them regarding the complaint. Highly dissatisfied