They could not complete my order... Took my money and kept ten dollars! Claimed my address didn't exist.....I live in a major North American City. Vancouver, British Columbia. My address exists on google maps but not in OTBT world. No other company has problems with my address. I spent two days arguing with them about their inability to use google maps. They totally ignored all my emails to get my ten dollars back that they skimmed in the exchange of currency. Let's just keep ten dollars and not provide a product at all. All PROFIT WITH NO COSTS. Great business model. Must be another way to put America First in Trump's America, skimming money on exchange rates.