Title: Disappointing Experience - Below Expectation Rating
Review:
My recent experience with OUNASS has been nothing short of disappointing. Despite reaching out to their team regarding a price matching request and providing evidence of a price drop within two days of purchase, my request was declined. This decision was made after numerous attempts to communicate through various channels, including multiple phone calls and WhatsApp messages for follow-up.
To make matters worse, I later discovered that the product was discounted, which only added to my frustration and sense of undervaluation as a customer.
This entire experience has been a waste of time and effort, leaving me deeply disappointed and questioning the value of my patronage.
I feel it's important to share my experience to caution other potential customers about the lack of consideration for customer satisfaction at OUNASS.
Regrettably, this will be my final time ordering from OUNASS.
Rating: ⭐ (Below Expectation)
Best regards,
Sahar