I used to love the fast delivery service of Ounass but this time they delivered the wrong foundation and I was expecting their customer service to be fast as well but it’s absolutely not. On the phone I was advised to reach out through their automatic WhatsApp, which stopped working halfway (tried multiple times). When I called back again they told me that i should wait for the management to reach out to me and to see if they can exchange the foundation, while it has been a few days now and no one reached out and the mistake was done from their side! The main reason I ordered from Ounass was the fast delivery but to experience how they deal with a situation where they made a mistake and sent the wrong product is very discouraging to ever order again.