I'm delighted that I was sent a review request of outdoorlimted.com. This was absolutely the worst online experience I have ever had with an ecommerce retailer. I've had a credit card with my bank for over 30 years now and this is the first time ever that I've had to file an actual dispute. I ordered ammo late Sunday and was greated by email Monday morning that the order was processed and "Shipped"! Ammo has been hard to find but even though I was paying a premium for range ammo, the fact that it already shipped was pleasant. Then I noticed that it hadn't actually shipped ... but instead, only a shipping label was created with a UPS tracking ID. I suspected something odd but waited until Wednesday (3 days later) before doing anything. On Wednesday, I checked with UPS and they still showed that they had not picked up my package from outdoorlimited. When I contacted customer service at outdoorlimited, they responded ... and I quote ... "UPS won't scan packages when they pick them up from us as we ship out on large palettes and they do not have the time to scan every single order". I'm pretty sure UPS has a process for scanning each package they're picking up ... it's what they do. I'm speculating that outdoorlimited did not have the ammo in stock and simply printed a shipping label. To make matters worse, they lied about how UPS picks up deliveries from their warehouse (c'mon man, 3 days after picking up the order UPS still hasn't scanned the package?). If they would have just cancelled the order I would have walked away a bit irritated ... but wait, there's more! They then tell me they're going to have the package returned to the outdoorlimited (it hasn't even shipped!) and that I'll be charged for shipping (15 bucks). At this point I'm thinking "this cannot be a real employee at a real business responding like this to a customer". But it is. Finally, after a short back and forth I tell them to cancel the order and that I would dispute any charges they make on my card. They said they would cancel the order and charge me for shipping. I repeated I would dispute any charges ... they responded "Ok your refund will come from them [bank]. Please contact them for any further information regarding the refund for your order". But wait, there's more! Outdoorlimited never refunded my purchase like they said they would. Outdoorlimited said it would take 7 days for the refund to process. I waited almost 2 weeks before finally disputing the charges with my bank. My bank (JPMorgan/Chase) refunded my full purchase within 48 hours which makes me wonder if outdoorlimited isn't on their radar. Your mileage may vary with outdoorlimited ... but good luck. For me? Never again will I do business with this company.