My order was purchased 7/27/21 and I was told that it was lost in shipment. Today is 8/17/21 and I'm waiting on a response from outdoor limited. I was told to wait 15 bussiness days to resubmit my issue. I sent the email this morning at 8am and I'm waiting for a response, which has not happened, and it's now 3pm. So possibly I'll hear something tomorrow? Not to good. Update 8/19/21 Outdoorlimited emailed me to say I should wait until Aug. 20 but out of the kindness of their heart they would refer me to UPS. UPS tells me they never got it but they will look and get back to me. And the $1.99 I paid for insurance on the package thru Outdoorlimtd never happened. So watch out!