I ordered some ammo on August 14. Since then it seems this was a comedy of errors. I ordered hollow points and they sent FMJ instead. It took me multiple tries to make contact with someone and finally customer service emailed me a link to shipping department to resolve the issue. They wanted multiple photographs of the packing slip, the boxes of ammo, the packaging material and the box it was delivered in. Then after a week or so, I get an email with a return label to send the wrong product back for credit. No mention of sending the ammo I ordered, just send it back. Thankfully, In the meantime I purchased from another supplier.