I purchased an RWB Drum Magazine, it broke almost immediately upon loading ammunition into it. Outdoor Limited refused to accept a return, instead providing me with the manufacturer's information, and basically telling me I'm on my own. After weeks of failed attempts to contact the manufacturer on my own, both via e-mail as well as by phone, I again contacted Outdoor Limited and they agreed to take the magazine back for a full refund. At this point, I was feeling better about my experience. Unfortunately, that’s not the end of it. Actually, that’s not even the beginning. My first bout of unhappiness with them is the fact that they basically tricked me into purchasing “shipping protection” for $2.00. Using a desktop it’s fairly clear that the box is checked automatically, and you have to manually un-check it to decline the protection. However, I did not make the purchase on a desktop, I did so using my phone. Using a mobile browser is not so apparent, and because the box is automatically checked, I did not see it until after I submitted the order. Immediately upon submission, I then noticed the $2.00 upcharge and e-mailed them, asking to have it credited back. They declined, of course. Now back to the defective item issue. I went ahead and sent the item back to them, $9 more out of my pocket, which I just considered a “stupid tax” for ever having done business with them in the first place. Thus far I have spent $88 for this $60 piece of plastic garbage, which is made in Korea, by a company named RWB(Red, White, Blue). They are now offering me the refund in the form of an in-store credit. Now that they have the item back, they’re screwing me…again! What’s worse, they’re only going to give me a percentage of the price of THE ITEM, not a percentage of the total purchase price with shipping and tax and the $2 theft(shipping protection). So the $60 piece of plastic crap that I have spent almost $90 on is going to end up being worth a 50-something dollar in-store credit to this place that sells lots of other stuff that I don’t need, as well as plenty of over-priced ammunition. I hope that my review is taken seriously and Outdoor Limited decides to revise their customer service policy surrounding the defective items that they sell. I am highly disappointed, to say the least. I very much recommend not buying any products made by RWB. Instead, give your money to ProMag. Their magazines are of far greater quality, using steel feed lips and much higher quality components. I ended up giving more of my money to grabagun.com. If I’d have only spent more time looking for what I wanted, I’d have found them in the first place! And the price is actually a little less for the ProMag than what Outdoor Limited charged me for the crappy one! Now I have a ProMag that is great, and will probably outlast me! I highly doubt they will post this review publicly. Outdoor Limited truly IS…limited.