The order arrived with one case of shells not in their original box. Some boxes were in the ammo can, some boxes were randomly in the box, and others were torn open and the shells were used as packing. The torn shell boxes were in the box. The top was covered with a fitting foam packing that was appropriate. I made a complaint via voicemail and email. I rec'd a call in a timely fashion. "Yes we've had that problem lately and we are addressing it." Approx $35 in shipping costs and I get a sorry. When I made the email complaint I included a picture of the box tipped over with about 25 of the shells in the picture. The picture was "not sufficient". They wanted to know what type of packing tape was used, and a picture of the outside of the box. The box had been delivered the day before and it had gone out in the recycling in the morning. The email ended with no resolution or offer to at least refund a portion of the shipping costs to show good faith. They do not respect the customer whatsoever in my opinion. I will never use them again and I was sure to share this information with my many friends that shoot. That lack of response will cost them many times over.