To say I am upset with the customer service, or lack thereof, that I received would be an understatement. In short, I placed an order on Dec. 13th that was advertised “for a Christmas gift” and it gave me 2 options upon checking out for shipping between the 17th and 18th. I recieved emails confirming item shipped, this being on outdoor limited website, on the 16th with scheduled delivery for the 18th. When my order didnt arrive, I called Outdoor and they explained they messed up and hadnt shipped my order yet but that it would be here by Christmas. Fedex sent me multiple emails delaying my shipment from the 23rd to the 24th to the 25th and it finally arrived on the 26th just in time for it to ruin my Christmas. When I contacted Outdoor for my 4th phone call, I was told management would be contacted and I would hear back from them which I have not yet. If I ran a business, I would have taken care of this the moment O discovered the order was late due to my companys mistake. This was the epitome of faulty customer service and should never happen. What is really disheartening is that a big company like Outdoor Limited will roll their eyes at me and take the loss of a customer. Its too bad as this would have never happend when I was growing up. Back then, businesses cared about the customer and made things right.