I put in an order contingent on having the 2 products on the order shipped to me. 1 arrived in time, and the other was never delivered. Nor was it refunded. I am out $40.00+ for a product I never received. The support staff were nice, but gave me a 10 day window that they would take to address the issue, and give a refund. The refund never happened, and today is day 11. I paid for the expedited shipping, over-box fee, and the package insurance. None of the 3 helped with my scenario. The 2nd product was on the packing label, but was never included in the box. At this point I don't want any of the order. I understand mistakes happen, but I do feel aggravated that the issue still hasn't been addressed.