I needed a button through dress to just cover my knees- well nigh impossible in High street stores at the moment. Within a week I received four dresses to try on, from two different sources within the company. Only one was too tight and had to be sent back, the most expensive at £16.99. Posting back is free. You can always give them a donation next time. Refunds are prompt as soon as they receive your parcel- no quibble. I now have three dresses for two seasons, good quality and all for under £40 including postage.