Ordered boxes for a house move on a Friday night assuming they would arrive on Monday, I received notification that delivery date was on the following Wednesday despite stating on the website that delivery would be within 2 working days. TNT then tried to deliver the boxes a day early on Tuesday but failed to deliver as "no one was home" (and despite a neighbour opened the door for them). I then left a note on the TNT website (as advised by a customer service agent) to deliver the package to my neighbour on the following day which again didn't happen (because apparently the driver doesn't know that I asked for re-delivery to my neighbour - even though the website clearly states that "Receiver requested shipment to be delivered to neighbour"). I also emailed Packingboxes,co.uk several time but never received a reply. The same happened yesterday (Thu). The lady I spoke to today assured me the boxes would be delivered to a neighbour today but there are no boxes here and no update on the TNT website. I have asked for a refund and will now have to find boxes on the high street for my move this weekend. Very poor customer service and poor choice of courier - TNT is known for their appalling service.