Coffee: initial batch - excellent and I had high hopes. However, the second batch that came seems to be much more bitter. In fact, it takes three sweetex to make it acceptable drinking. Benefit of the doubt though, I’ll wait for the third delivery before I decide to continue or not. Delivery: Very speedy. Usually arrives in the post the following day. No complaints there at all. Customer service: Not really had call to deal with them but communication on ordering and delivery etc, as should be. In all: second batch of coffee is a disappointment. But, I’ll give them the best of three to prove themselves and that this was an blip. Otherwise, recommended on delivery and comms.