“On Black Friday 2019, I decided to make myself a Christmas gift and buy "Pajar Mens EXO LIGHT NYO Winter Boots" on overstock, which attracted me with their cool appearance, waterproof and the ability to keep feet warm up to -30 Celsius. When I chose the size, I open the official website of the Pajar company, I measured the length of my foot (~26 centimeters), and made sure that the site indicated that 26 centimeters corresponds to 42 EU size. I bought it on overstock from the seller BHFO. What was my surprise when the shoes arrived to me from the USA to Moldova, that the actual size of the insole of the shoes was about 27.5 centimeters. The shoes, meanwhile, it was stated EU 42/Japan 26... And of course, the shoes were dangling on my leg no matter how much I tightened the laces. When I realized that my Christmas was ruined, I tried to return the shoes to the seller, and get compensation for postage. The seller didn't immediately agree to reimburse the cost of postage and get the shoes back, but after I provided all the evidence of the marriage and contacted overstock support, he agreed. At the same time, I wrote an email about this problem directly to the Pajar, I was happy to help with information about this problem directly to the manufacturer. The fact is that on Black Friday the price of the boots on overstock was $160 while on the Pajar site they cost $275, and of course, I was happy to get a discount from the seller for what would still buy these shoes. And when Pajar support responded to me after a fairly long period of time, they said that since I am not in North America, they would like to know how I see the solution to this problem. I told them that I would be happy to get a discount that would eventually buy my own Christmas gift ($275 for me is an incredible price for shoes). In addition, I told the support that I use mail forwarding service to buy things in the USA and send them to me in Moldova, so it is not a problem for me that Pajar sends purchases only to the USA and Canada. And then I was told that I can use the mail forwarding service to purchase on their website. At this point, I was confused, because I had just written exactly that to them. Then I asked them to re-read the first message where I describe my problem and try to find a solution to this problem. And then they stopped answering me.
Dear Pajar I liked these shoes, and I was sorry to part with them due to the fact that you have problems with the size. But my main motivation wasn't to write to you for a discount or free shoes. I wrote to help you. Because if you have problems with dimensions at the factory, you should know about it. I am disappointed that I was treated as an unimportant client and that I was left without a gift at Christmas.”
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