2.5/5 stars. I believe I gave very detailed instructions on what I needed, I even gave him a former presentation I had created on the topic. Not only did it seem like he did not read or understand the topic or the articles I provided, he also literally copied some of the words I wrote in the presentation and offered no explanations. The grammar was way off and all in all, I'm very disappointed. The only reason this is a 2.5 and not a 1 star review is because I know he spent time writing it. This was my first time using this program and it will be my last. Not worth the money at all. Anyone should have written what he wrote in his sleep. I had to write the whole paper from scratch, which I should have done in the first place.