i am a regular at Paperchase and have been since they opened their stores here. I buy all my cards, business related cards, wrapping and quirky bits from there. however, I bought to their attention a complaint re a product, a 2018 diary, the same collection i buy every year, the diary, this year, is terrible, now £14, which is an increase on the same one last year, and the pages are so cheap, when you write on a page, it shows through to the following week, really cheap poor quality and not what you would expect from them. I am having to write in pencil so it doesn't go through the page! i gave them a month to sort out my complaint, provided the receipt etc, and have found them to procrastinate and pass the buck. Unfortunately they have lost a good customer in me. as have had over 30 days to sort it.