To Senior Management at Parks Ford Stirling, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I recently received at your dealership for my Ford Transit (YR66LBZ). Despite having given the benefit of the doubt after a previous disappointing visit, my latest experience has left me utterly disappointed and frustrated. During my last visit, not only did I encounter poor service, but I also experienced misleading and belittling behavior from the service department. I was provided with false information regarding the completion of certain work on my Ford Transit. Upon further inspection, it became evident that the promised work, the wheel alignment which I had requested had not been carried out. Such discrepancies not only undermine the trust I place in your dealership but also reflect poorly on the integrity of your service department. I believe in fair and transparent dealings, and this recent experience has left me questioning the commitment to those principles at Ford Stirling. My other Ford Tourneo which was also booked in for a service will be getting cancelled. This decision is a direct result of the unsatisfactory experience I have had. Another issue that arose after I received my Ford Transit back from the recent service. While driving the vehicle home, the Engine Management Light (EML) illuminated unexpectedly, prompting me to return the car to your dealership for further inspection. The car was inspected prior and all was OK except a tyre which was flagged by the technician and I was happy for a replacement. To my dismay, I was subsequently presented with a bill totaling £1700 for issues that were not present before the service. It is disheartening to experience such problems immediately after a service, especially considering the car was in perfect working condition prior to its visit to Ford Stirling. This unexpected cost and inconvenience have only added to the frustration stemming from the previous service-related concerns. I urge you to investigate this matter thoroughly, as it raises questions about the quality of the service provided by your dealership. I trust that you will thoroughly investigate this matter and take appropriate action to rectify the situation. I am hopeful that Ford Stirling can address these concerns promptly to ensure the continued satisfaction and loyalty of its customers. Thank you for your attention to this matter. I look forward to a swift resolution and an improved service experience in the future. Sincerely, Zain Farid